Due to a recent printer firmware update, the ink cartridge chip may not be recognized by the printer. Please use a computer or smartphone to disable the printer's automatic update function. For specific operating instructions, please contact your sales representative.

*Operating steps: Open the HP app > Printer > Advanced Settings > Tools > Printer Updates > Firmware Updates > (Log in with PIN) > Select "Do not check for updates" > Click "Apply" > Click "No" in the pop-up window.

Due to a recent printer firmware update, the ink cartridge chip may not be recognized by the printer. Please use a computer or smartphone to disable the printer's automatic update function. For specific instructions, please contact your sales representative.

*Steps: Open the HP app > Printer > Advanced Settings > Tools > Printer Updates > Firmware Updates > (Log in with PIN) > Select "Do not check for updates" > Click "Apply" > Click "No" in the pop-up window.