Warranty & RMA

How to get the RMA form?
Please click here to download, or contact the salesperson directly.
Before submit the RMA, please fill in carefully & describe the problem in detail . Please pay your kind attention to this: we won't accept "wrong description" such as "couldn't use" or "failed". We will handle the form as soon as you submit & give result in short time.

Summary of warranty:
Our factory guaranty our cartridges will not cause any damage or something bad to your printers under normal use & operation. Any statement that our reman cartridges lead to the damage to printers, please supply us reliable proof. Thank.

Main points about returns:
1. Please make sure the cartridges have Yousheng laser code.
2. Please make sure the failure rate is over our promise.
3. Please return the defectives with correct packing way, to avoid damage during shipment. If the damage is caused by shipping, our factory will not take responsibility.
4. Please return the defectives only after getting Yousheng's permission. And arrange as per Chinese customs' clauses & Yousheng's demand, which include shipping time/ shipping way/ packing way/ marks/ necessary documents/ address and shipping cost.
Please don't return without Yousheng's confirmation, or we will not assume responsibility for any loss & will charge caused by returning, which maybe include customs tax and other fee.
5. When the weight of bad goods is not over the required, the relevant salesperson will sign temporary Return&Replace note. After accumulating over 20kg, please return all for inspection as per demand.
For the ones which not belong to Yousheng after checking, but we have refunded & replaced you, our factory has right to deduct them back from new order. Thanks for your cooperation & obey our return demand.
6．We will refund or replace the defectives after getting customer's decision. We accept replace good one or refund cash. Refund will be calculated according to current lowest sales price.
7．Attention: if the customers arrange return shipment without Yousheng's demand. We have right to claim the extra charge caused by wrong returning. ( include customs tax & fee..)

Returning steps
1. To make sure the goods have Yousheng laser code.
2. Please fill in the return mode & quantity and contract no. in the RMA form in detail.
3. Please take photos for the returns & email them us for confirmation.
4. After getting the photos, we will inform you in report form asap.
5. please upack them.
6. please pack the returns well, to avoid any damage or ink-leaking during shipment. Put on the clip & wrap the printhead part with thin paper. Six one line, every layer please use newspaper or something to separate.
7. salesperson will tell you the consignee add.
8. Please confirm shipping way with salesperson
9. we will send you test reports as soon as factory receive returns & finish test.

Samples
How to apply samples?
In order to know Yousheng's quality more better , we could supply samples which you are interested in, process is following:
3. Fill in " application form for samples", download here
4. Free samples
If the model own same manufacturing technique with other models, then you just could apply one model. ( such as reman hp 21/22 and 56/57 have same processing technique, belong to same series, so just could get one model). Samples value should be same with freight cost.
5. Customer will bear the shipping cost.
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In order to promote future cooperation, we will do utmost to meet your requirement. Believe this will be good for our business development. Most of our customers is doing as this way. We sincerely hope this will be a feasible way for you too. Please feel free to tell us your idea.
If you're satisfied the above way and need some samples , then we are glad to talk with you about samples matter.

Warranty & RMA
How to apply return & period of validity
Return charge.
1. normal returns
Please return as per Yousheng's demand. We will pay the shipping cost & replace same goods quantity or compensate equivalent goods according to two parts agreement.
2. bulk returns
Please arrange returns as soon as possible according to our demand. We will undertake shipping cost and replace same model quantity or compensate equivalent goods. Customer's extra demand or charge we will not accept.
Return period of validity
1. normal returns.
Normal return claim should be in period of validity, and the return shipment should be finish within 30 working days. We will give out test report with 30 working days after receiving.
2. bulk returns
Bulk returns claim should be with 30 working days after receiving the goods, and the return shipment should be finish with 30 working days. We will give out test report with 30 working days after receiving.
If delay by customers, then any loss by this our factory will not take responsibility. Because it maybe very hard to recognize the problem or repair due to long time.

What's the normal returns & bulk returns.
1. Normal returns
Within period of validity, failure rate is not over 10%.
2. bulk returns.
If the buyer finds the failure rate over 10%, in order to avoid more loss, please stop sales first & contact salesperson asap. then after shipping confirmation, send them back within 30 working days. If over 30 working days or more days to return, due to the long time stock, it will be hard for us to recognize the problem, so we have no way but regard them as normal returns.
3. Normal defectives within our promise
Few defectives caused by shipment or customers' wrong operation, under promise rate, we will not take responsibility. (refer to B)

Period of validity is one year, based on indoor storage in room temperature.

Criterion of returns.
First very thanks for your long time & sincere support. In order to make sure better cooperation, handle quality problem in time, reduce loss due to bad cartridges, our factory has several rules aim at returns. Thanks so much for your kind understanding & cooperation.
1. If our cartridges surely have quality problem within guarantee period, we will give out solution within 10 working days after receiving the returns.
2, as returning, please carefully check if the cartridges have following situation: if yes, we will not replace.
a. not Yousheng's product. Every cartridge from us has production code & date. Please check carefully.
b. physical damage: printhead & chip is damaged by crash or squeezing.
c. the cartridges are re-filled or changed into CISS.
d. the left ink is under 50%, could check by weigh.
e. no any problem.
f. over guaranty period
g. promotion, special price or free samples.
h. confirmed OEM samples (package/ material/ appearance…)
i. loss & risk caused by shipment. Our factory will help customers to reduce this as possible as we could. And we strongly advice you to insure the goods.
We strongly advice you to check the laser code.
(please feel free to consult the laser code information with our salesperson). If the goods don't have our factory laser code, we have right to claim the shipping loss for them.
3. for the ease of checking, please attach return list. The final confirmed quantity should be same with the actual received quantity.
4. All replacement or cash compensation could be valid after getting the returns. ( other situation should be agreed by two parts. )

Attention:
Please pack well, to avoid loss caused by crash or squeezing.
Before returning, about special quality problem, please supply photos & samples. So that our QC could confirm & handle asap.
By special shipping way, please inform us early & tell us reason, we will do best to handle.
Our factory take responsibility for loss caused by normal shipment, but will not undertake extra compensation.
All rules will take effect from 1st July 2009

Failure rate:
So-called defectives, it's within guaranty period and is not caused by unnormal usage. Generally in view of loss during shipment/ storage/sales activity, in one batch 1%-3% failure rare is reasonable & acceptable.
Our factory insist on " quality is the frist", failure rate for black is round 1%-3%, for color is round 3%5%. Any complaint, guarantee one by one. Never mix bad one. Return standard please refer to " Returns standard"

How to control quality
Passed ISO9001: 2000 quality certification system. Strictly obey technical specifications for remanufactured cartridges of inkjet printers, 100% machine test. Click here to download printing sample